Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

G Michael
Came across BVC as I was looking for a Range Rover Evoque, there was no pressure at anytime to buy and both Lewis and Paul were so easy to deal with. The car is fantastic and all paperwork to include tax, transfer of ownership was all done whilst I was with them on site. Lewis was very trusting and allowed me to take a test drive alone, very open and honest team. Pleasure to deal with and would recommend anyone to call in when your next looking to change your car.
J Anderson
This young team are friendly and helpful. We drove up from Plymouth to buy an e class cabriolet that they were holding for us for only a small and refundable deposit. They were relaxed about our fairly lengthy test drive, even though we were out a bit longer than planned as we had got lost! No sales pressure at all to buy. That they can offer RAC warranties adds confidence in the company and the cars they sell. All in all a pleasant experience. Dec 2018.
Bradley
I have been in the market for a certain type of car and viewed many before making my purchase. I saw a number of both private and trade cars, which were all not as described and left me struggling to find what I wanted. I then noticed a car for sale at Better Value Cars online. Great description and great photo\'s inspired confidence for me. The sales guy, Paul Walker, was fantastic to deal with. Not at all pushy and gave me the time I needed to be satisfied. A deal was done and the sale on the agreed day was the best and easiest I\'ve ever gone through. Great guy, great business. Would recommend.
Sandra A
Have just purchased a lovely VW Polo from the Gentlemen at BVC. We travelled a long distance to see the car and found it perfectly prepared having just been serviced and MOT\'d. A couple of faults were found on the drive home and having recontacted BVC we were advised to have these fixed locally and to send them the bill, which they paid without question promptly. Cannot rate their service more highly. Have complete confidence in purchasing vehicles from this dealership.
J Donnelly
Alex and Lewis were absolute gents,genuine ,down to earth,non push and only had your best interest at heart.I saw the vehicle on the web on the Friday and drove 4 hours on the Saturday to collect the new vehicle, it was seamless.Trust me don\'t look any further support these gents as they are genuine and professional
John Williams
As I am retired, I have waited approx a month before writing a review - I like to be sure I made the right choice - to see how the car performed - and I have not been disappointed. Lewis did not use any pressure when I was viewing the cars - I was free to look at and try any car. When I made my choice I took it for a test drive - and for a 12 year old car the condition and drive were terrific - no rattles, no squeaks, no bumps, so I bought it. A most relaxed and friendly way to buy a car - I can certainly recommend Bettervaluecars - and would go back to buy again without hesitation.
Tracey & Steve
We were only visiting to check out a ford Streetka as we really liked the styling. Lewis was really helpful and very friendly and even serviced and mot the car for us. Really pleased with our purchase and will certainly recommend better value cars especially Lewis. Thanks
A Millwater
We once owned a VW Beetle and traded it in last December at a local dealership. Today we found the \'exact same\' car for sale at Better Value Cars!! We had to have our \"Betty\" back so I went along to buy her! What an excellent, friendly and professional service from all those at Better Value Car. There are not many car dealers this easy to deal with, no hard sell, their service and cars sell themselves! Well done Better Value Cars!
Jit
What a Excellent customer service provided by Lewis Reed. I came to this shop multiple times this week and every time I saw Lewis
he set up a new standard for the Best customer service. very thankful in the way he has helped. Top bloke!!!
Gareth Bell
Pleasure doing business with these guys! Very helpful throughout the purchase of my new car. The guys were honest and upfront about the (very) minor faults on the car which they offered to fix before handover and even knock it off the price! Got an excellent deal on the car with a good credit rate, and a smooth transaction allowed me to drive away within an hour. Trustworthy and professional - would highly recommend!
Trisha Walker
We originally viewed your cars on your website,Finding one of interest I completed your online form and received a very prompt reply from Alex who was extremely helpful.We made all initial arrangements over the phone as we felt confidant with the information he supplied us with .A part ex was agreed and we visited today to complete the purchase.We received a very warm welcome from Alex who ensured that the sale was completed with no delay. Well done Alex -Another very satisfied customer.Will highly recommend your services Trisha Walker
David Williams
Stumbled across this dealership by accident and couldn't have been more lucky! After writing off my car I was just looking for something basic to replace it with! Alex and Lewis were so good, no pressure from them at all! I was able to test drive the car and put a small deposit down while I went away to sort out my insurance. Never did I feel that if I changed my mind it would have been a problem. They were patient and informative and made me feel very welcome! All my options were explained to me, tax, additional breakdown etc. I was happy to buy my car from them, and left feeling very satisfied! Top lads :)
Tristan
After visiting several other dealerships, it was very refreshing to be able to shop for a vehicle in a low pressure environment. Lewis was exceptionally helpful in trying to find me a suitable vehicle, and it felt like there was a genuine desire to help and find something I would be happy with, as opposed to trying to sell me on something. He was also happy to leave me alone to browse and test drive. All of the staff I encountered were personable and easy to deal with, and you can tell that there is a positive work ethos in the company, and the staff take pride in their work. I actual offered to leave a deposit, and he declined the offer and was happy to reserve the vehicle for a few days on the strength of a verbal agreement, which was a notable contrast to the pressure to leave a deposit I had experienced elsewhere. When I was ready to collect, I was offered a lift from the train station, along with a coffee on arrival, and the car was given a new MOT. Highly recommended!
Jade
Alex was an absolute pleasure from start to finish. I'd looked for an Alfa Romeo Giulietta on autotrader and found that the perfect black one, in brilliant condition with low miles and good spec was just around the corner at Better Vale Cars, the price was very competitive and it was clear when I met Alex that they always use their best price in the advert as there was no pressure sell. Alex let me have a test drive that was convenient for me and my husband and was non-intrusive while me and my husband popped in a couple of times to look at the car in more detail. What I liked was that he let us walk away and take our time in our decision, which meant we made a quicker decision! He made sure the car was in perfect condition with new tyres, attention to detail on a few snags and valeted it an hour before I arrived to collect, they even picked me up from town as I was car-less that day! Highly recommended, thank you Alex! Jade and Paul
Megan Goodwin, taken from Facebook
Great Service
Blue O'Connor
This was the first time I've ever bought a car from a dealership and I must admit I had some negative preconceptions about the process. However, Alex from Better Value Cars made the whole experience easy, pleasant and straight-forward. I cannot fault him in anyway. His approach was hands-off and very relaxed which works very well for me. We got a great price for the car and he even picked me up from Cardiff Central train station as I was coming from Bristol. I would recommend this dealership to family and friends. Thanks.
James T
Couldn't have asked for a better experience when buying a car, the guys were friendly and helpful with no pressure to buy at all. They gave me a huge pile of documents to go with the car I bought which was great and the car came with a fresh MOT for 12 months. I would definitely recommend these guys to anyone looking to buy a car.